We want KingdomFlow to work as described when you purchase it. If a software defect prevents an advertised feature from working, contact support so the team can investigate. When a qualifying defect cannot be resolved, a full refund for the software purchase is available.
Review these points before you purchase or request a refund. They describe the support process and the exclusions for software access.
If KingdomFlow is not behaving as expected, reach the official support team first. Explain which function is affected, what you were doing when it happened, and any error message you can share.
Include your app version and a screenshot when useful. Do not post your full license key or sensitive account details in a public channel.
A refund is available when a technical defect in KingdomFlow prevents an advertised feature included with your purchase from functioning as described, and support is unable to resolve that defect.
The team will first work with you to investigate and troubleshoot. If the qualifying issue cannot be fixed, a full refund for the affected software purchase will be provided.
A software refund is generally not provided for:
Read the feature list, limitations, and setup instructions before paying. Check that your computer and emulator suit the published setup guidance, and confirm which subscription or service you are purchasing.
If a feature, plan, or separate service is unclear, ask support before payment rather than relying on an assumption.
Contact support so the team can review the symptoms, help troubleshoot, and determine whether the reported issue is an unresolved software defect covered by this policy. The refund guarantee above applies to the software purchase, not automatically to a separately purchased service.
